Groupon’s leaders foster this trust by making attentive customer service a priority. “Our customers need constant reassurance that we’re looking out for their best interests.” “Trust is the key to everything we do,” explained Joe Harrow, Director of Customer Service.
Groupon’s founders set out to do something different: help customers have satisfying new experiences while saving money in the process. Thousands of websites offer consumers big discounts on everyday purchases. The company has thousands of employees spread across its Chicago and Palo Alto offices, and regional offices in Europe, Latin America, Asia, and Africa. Launched in November 2008, Groupon features a daily deal on the best stuff to do, see, eat and buy in more than 500 markets and 40 countries.
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